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FAQ

Browse our extensive library/look book and select the design you love most. Choose the design bundle that best matches the size and style requirements of your room. Don’t worry, you can always add more individual items to perfect your Order. When you have completed your selection then please proceed to cart checkout.

Yes, you’ll need to register for an account to complete your Order and allow us to process it. You’ll get access to your My Account dashboard where you will have an overview of your profile and your Orders. It will also make your transaction way easier as you will not need to key in your details for future Purchases.

Our platform accepts most major credit cards and online transfers. All our payment methods are listed at the checkout stage of your transaction.

For sure! All personal information and transactions that go through our platform run through a secure connection using Secure Socket Layering (SSL) encryption technology. We are also committed to protecting your personal data and your privacy. Check out our Privacy Policy for more details.

We have a Tile Calculator to help you Order the correct number of tiles. Nobody likes to start work and then realise there aren’t enough tiles.

From our experience, we recommend adding an additional 15-20% of tiles needed for your space as a buffer. That way, you’ll always have the peace of mind that you have extra tiles in case you need to cut the tiles or in case of breakage during the installation. It’s also a good idea to keep some tiles on hand for future replacement work.

We do not accept the returns of surplus tiles. Don’t worry if you have too many tiles. It’s good to always have spares just in case you need to replace them in the future.

If you need more tiles, feel free to Order what you need via our platform or place a top-up Order directly with any Guocera sales gallery.

Yup! You can request for a bundle of samples for any design package that you want to explore. We’ll send over a pack of full-size sample tiles so you can have a look. There may be a small charge for the samples and delivery, but we will give you a rebate code to use on a follow up purchase.

After your order has been placed, we will begin processing it after confirming your payment and availability of your ordered Products. It’ll take a few business days to process your Order, but rest assured we will be in touch one (1) day before the delivery date. Our business days are Mondays to Fridays, excluding Malaysian and Klang Valley public holidays.

Yes, you can. During the checkout process, you can specify when you want your Order to be delivered. We’ll give you a call one (1) day before your delivery is due to make final arrangements. Head over to our Delivery Terms and Conditions for more information.

We deliver for free for Orders above RM3,000. For Orders below RM3,000, we charge a fixed delivery fee of RM100.

It’s alright to change your mind. You can cancel your Order free of charge as long as your Order has not been processed. But if you cancel after your Order has been processed, we’ll charge a small cancellation fee. The only time you cannot cancel your Order is if your Purchases have already been passed to transporter for delivery.

You can use your own contractor for installation. If you do not have one, just check ‘yes’ on the contractor required option during the checkout process and make a selection from our list of installers provided. From there, you’ll need to complete a simple job detail form which will be shared with your chosen contractor for them to liaise directly with you.

Our terms and conditions for the list of installers can be found here.

Write to our team at support@dresid.com and one of our helpful team members will respond to you within one (1) working day!

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